MEDIC DISPATCH

Medical Emergency / Appointment Web & Mobile App

Medical Emergency / Appointment Web & Mobile App

ROLE

UI/UX Designer

UI/UX Designer

UI/UX Designer

YEAR

2021

2021

2021

Medic Dispatch

I was able to onboard 200+ healthcare consumers, 8 doctors, 6 ambulance service providers, 50 nurses, 68 caregivers, 4 labs, and 12 pharmacies and help the client secure $100,000 in funding. Medic Dispatch is a web & mobile app that was built to address the healthcare access issues experienced in Nigeria, the beta launch took place in the Federal Capital of Nigeria, Abuja.

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What the client wanted to achieve

The client's goal was to design a web & mobile app that allows healthcare providers to seamlessly join and offer their services and also allow healthcare consumers access these services in Nigeria.


The estimated time I came up with after my research based on the client's goal was 8 months.

Research phase - How I went from office to office

This was one of the most physical problem discovery I have ever taken on, due to how difficult it is to gain access to healthcare providers such as doctors and specialists in Nigeria, I visited these doctors at their various offices after waiting for hours in order to get an opportunity to interview them.

I also visited pharmacies, laboratories, met with other healthcare providers as well as patients and other healthcare consumers in order to understand their operations and identify some of their pain points.


I returned to my client after my 1 month of research to keep them updated and also brainstorm with them in order to stay aligned. Relying on my research and my client's healthcare knowledge, here are some of the problems we identified:

Problems I discovered

Research phase - How I went from office to office

Problems I discovered

This was one of the most physical problem discovery I have ever taken on, due to how difficult it is to gain access to healthcare providers such as doctors and specialists in Nigeria, I visited these doctors at their various offices after waiting for hours in order to get an opportunity to interview them.

I also visited pharmacies, laboratories, met with other healthcare providers as well as patients and other healthcare consumers in order to understand their operations and identify some of their pain points.


I returned to my client after my 1 month of research to keep them updated and also brainstorm with them in order to stay aligned. Relying on my research and my client's healthcare knowledge, here are some of the problems we identified:

Process

Due to the large scope of this project I decide to to break down the project into phases to ensure business continuity and get the best result for the timeframe assigned for this project.

Solution

Healthcare consumers

The resulting mobile app for healthcare consumers offers a seamless user experience allowing people find hospitals around them, check bed availability , manage dependencies, access emergency options and more

Find Hospitals Around You

This feature allows people find hospitals around them while showing the distance between them and getting to the hospital incase there's an emergency. It also shows hospitals with available bed spaces.

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Ambulance for emergencies

This feature allow user call for an ambulance in cases of emergencies.

Solution

Healthcare providers

With the new web app and mobile app, providers can easily be onboarded, earn additional income as well manage patient health records seamlessly.

  • Extra Income Opportunity

    Healthcare providers can gain access to patients who need their services and earn additional income.

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  • Follow-up

    Patient care doesn't just end after sessions, healthcare providers are expected to follow up on the status of their patients.

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  • Patient Record

    Patient health record and logs are made available to healthcare providers and is updated real time.

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  • Extra Income Opportunity

    Healthcare providers can gain access to patients who need their services and earn additional income.

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  • Follow-up

    Patient care doesn't just end after sessions, healthcare providers are expected to follow up on the status of their patients.

    Weather app image
  • Patient Record

    Patient health record and logs are made available to healthcare providers and is updated real time.

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